Thank you for choosing Ritex Sports for your sporting needs. We are committed to providing you with quality products and a seamless shopping experience. The shipping cost for each country will be calculated by our online platform & automatically will be applied to your order during the checkout process. The delivery charges will depend upon various factors including the delivery method you select, the location of the delivery address, and the size and weight of the items in your order. Please read our shipping policy carefully to understand how we handle the shipment of your orders.

Processing Time:

• Orders are typically processed within 5-7 business days after payment confirmation.
• During peak seasons or promotions, processing times may be slightly extended.

Shipping Methods:

We offer a variety of shipping methods to cater to your needs.

• Standard Shipping: 8 – 10 business days.
• Expedited Shipping: 4 – 5 business days.

Note: Please note that there is no expedited service available for shipping heavy items.

Shipping Costs:

• Shipping costs are calculated based on the weight of your order and the shipping method selected during checkout.
• Free shipping may be available for qualifying orders. Please check our website for any ongoing promotions.

Shipment Tracking:

Once your order has been shipped, you will receive a confirmation email with tracking information. You can track your shipment through the provided carrier’s website or through our order tracking page.

International Shipping:

Ritex Sports is pleased to announce our current delivery services, extending to Europe, America, and a multitude of international destinations through DHL EXPRESS. Our commitment to prompt service is reflected in the estimated delivery time of 5-7 days for European destinations. Similar delivery aims apply to other international locations, owing to the efficiency of DHL Express services.

Customs and Duties:

It is essential to note that for international shipments, customers are responsible for any customs duties, taxes, or fees imposed by their country’s customs regulations. We appreciate your understanding and cooperation in adhering to the regulations of your destination country. We cannot predict or control these charges, and they are the responsibility of the recipient. In case, your parcel is not cleared at custom department for any reason, Ritex Sports would not bear any liability for the custom charges. In such a situation, the customer should contact the respective custom department of their country and follow the required procedure to get the parcel released.

Shipping Delays:

While we strive to meet the estimated delivery times, unforeseen circumstances such as weather conditions or customs delays may cause shipping delays. Ritex Sports is not responsible for any delays once the package has been handed over to the carrier.

Address Accuracy:

It is the responsibility of the customer to provide accurate shipping information. Please double-check your shipping address during checkout. Ritex Sports is not responsible for orders shipped to incorrectly provided addresses.

Lost or Stolen Packages:

Ritex Sports is not responsible for lost or stolen packages once they have been marked as delivered by the carrier. If you believe your package is lost or stolen, please contact the carrier directly to file a claim.

Returns Due to Shipping Issues:

If your order is returned to us due to an incorrect address provided by the customer, refused delivery, or other shipping issues, a reshipping fee may be charged.

Additional Information:

The delivery timeframes provided in this section are approximate, and although we strive to deliver your order promptly, we cannot assure delivery before the conclusion of the specified period. If you submit your order on a non-working day or after 1 pm GMT/BST on a working day, the countdown for these timeframes commences from the close of business on the subsequent working day. Please be aware that our online ordering platform may perform fraud screening checks before dispatching your order, and this could potentially result in a delay in your delivery. Rest assured; we will promptly inform you if such checks are responsible for any delays in the delivery of your order.

Returns and Exchanges:

Upon receiving your items, it is advisable to thoroughly inspect them at your earliest convenience, and always before use. If the items are damaged or defective, we kindly request you to promptly notify us, providing clear pictures that illustrate the damage or defects. For detailed guidelines on returning and exchanging items, please refer to our Returns Policy. Your satisfaction is our priority, and we are committed to addressing any concerns you may have.

NOTE: By placing an order with Ritex Sports, you agree to the terms outlined in this Shipping Policy. If you need any further assistance or have any questions or concerns, please contact us at info@ritexsports.com