Need Help?


Ritex Sports is strategically positioned to provide swift logistics like DHL and FedEx, with shipping lead times contingent upon factors such as order quantity and the selection of the most suitable courier service, be it air cargo or sea freight. Air cargo typically boasts an average delivery time of 5-7 business days, while the duration for sea freight shipments varies based on the specific port of dispatch. This approach ensures that customers benefit from tailored shipping options, optimizing efficiency and delivery timelines.

Shopping with RS is 100% safe & secure! We value our customer’s information and value their presence. Please review RS Privacy policy for further details.

Certainly! At Ritex Sports, we pride ourselves on offering a personalized experience. We understand that your preferences are unique, and we are more than happy to discuss customization options for any product. Whether it’s specific colors, sizes, or additional features, our dedicated team is here to collaborate with you and create a product that perfectly aligns with your vision. Feel free to reach out at and we’ll work closely with you to bring your customization ideas to life. Your satisfaction is our priority!

Click Contact us to get in touch with our friendly Customer Care service, or better yet, click on the “Live Chat” button to immediately get in touch with a Customer Care representative for detailed information.

We promise 100% satisfaction – guaranteed. If you are not satisfied with the product (for various reasons), you may return your purchase. Please review our Return/Refund policy.

We value our customers, and their information is one of the utmost concerns, ensuring a safe and secure medium of transaction. The server that hosts our e-store encrypts the transmission of all credit card and personal customer information using the Internet-standard SSL (Secure Sockets Layer) protocol. During the encryption process, information is stored in small bits of code that cannot be read as they travel to us over the Internet. If you have additional questions about the security of ordering online, please feel free to e-mail us at .

To view the contents of your cart, click on the Shopping Cart button. Once you click on that button, you can easily change the quantity of the item in your cart by updating the quantity listed and then clicking the Update Shopping Cart option. You can also delete any item added in your cart by clicking the Remove Button and then updating your cart with the Update Shopping Cart button.

All you need to do is: Find the item you want. Click the Add to Cart button to add the item to your cart. You can easily change the quantity you want to purchase of a particular item in your cart by updating the quantity listed by using Plus (+) sign.

You can delete any item in your cart by clicking the Remove Button by Using Minus (-) Sign.

Click the Login link on our main page. Click “Edit Account” on the account panel and change your account information. Once the information has been edited click the “SUBMIT” button.

Orders shipping to destinations might acquire duties and taxes. Please consult your local customs office for more details about your country’s duties and taxes. We are not responsible for any import taxes, duties, or brokerages fees which may be incurred on your international order shipment.

Make sure you have entered your credit card information correctly. It should be numbers only, no dashes or spaces. Verify the address you have entered matches the billing address mentioned on your credit card account.

We encourage our valued customers to place orders online, as this is the quickest and most convenient way. If you would prefer to place an order over the phone, our Customer Care representatives are more than welcome to take your order. To ensure speedy service, please have the following information ready when you call to place your order:

Your sign in email address (If you are not a registered member yet, please sign up first. The process will take less than a minute):

  • Full name of item and SKU (Stock Keeping Unit).
  • List price of item as it appears on our e-store.
  • Your full name, shipping address, phone number, and contact email address.

Yes, for credit card verification you must enter your billing address exactly as it appears on your credit card statement.

The charge will appear on your credit card as Ritex Sports.


Once your order has been processed and shipped you will receive a confirmation email with tracking information. You can track the progress of your shipment by clicking on the tracking link provided in your confirmation email.

Note: Tracking information to be updated on the shipping carrier’s website may take up to 24 hours.

Shipping of light items is Free. For heavy items, shipping charges and available service will vary based on package size, weight, and country of destination. Please review our Shipping & Delivery Information page for more details. You can find out if your purchase qualifies for Free Shipping at Checkout.

All light items are eligible for free shipping worldwide. International shipping charges and available service will vary based on package size, weight, and country of destination. We ship “Heavy Items” to the following locations. Please note that there is no expedited service available for shipping heavy items.

Orders are confirmed within 24 hours. Once your order is confirmed you will get a notification email, in which all of your orders detail is mentioned.

Shipping methods vary depending upon the destination. We’ve partnered with multiple local and national couriers worldwide. Unfortunately, there may be sometimes an unusual delay due to public holidays and in that case, we will notify you via email.

The delivery will vary based on the shipping method chosen at checkout.

Standard Delivery time: 6-8 Business Days (Only For Single Unit and samples or Light weight order).

For the Wholesale orders, the delivery time will differ based on the country of destination and carrier service. Please note that there is no expedited shipping service available for Heavier orders.

Shipping of Light Items is free worldwide except Europe. For heavy items, shipping charges and available service will vary based on package size, weight, and country of destination. Please review our Shipping & Delivery Information page for more details.


We will process all return/exchange requests received within 7 days of the original purchase date. Items must be returned to their original condition with tags still attached. After 7 days, a re-stocking fee of 20% will be charged on every item returned. We reserve the right to decline a return or an exchange if products are returned damaged, or not in a sale-able condition. Some restrictions may apply. (No Return/Exchange for Heavier Items and BULK Orders).

If you are not 100% satisfied with your purchase, you can return your order for a full refund. You can return your purchase for up to 7 days from the purchase date. Returned products must be in the condition you received them and in the original box and/or packaging. We do not refund express delivery cost if you are only returning one product from an order with multiple items. If you’re returning an item that was damaged/defective or has any workmanship error, RS will refund the cost of the item. (Note: Samples and Heavy Items are Non-Refundable).

RS stands behind all its products. If your product has a functionality or material defect, support is available depending on the product condition for return/exchange and claimed under 7 days of purchase. Use of our products in a manner other than that for which they were manufactured would void the warranty.

Please CONTACT our Customer Care if you’re experiencing such a situation and we’ll provide our best support refund/exchange in response to your request within 48 hours after the package is delivered.

We use Free Express services for delivering light items (Mostly Samples and Single Items) which takes a maximum of 5-7 business days to deliver the order. For shipping method of Bulk Orders and Heavy products please contact our customer support team at .

Please contact at to check the shipping providers and estimated shipping costs for heavy items.

Please Contact our customer care department within 7 days of the date of purchase.

If your product has a breakage or damaged, Exchange of product is only possible within 48 hours after the package is delivered. If the product has workmanship defects support is available depending on the product condition for return/exchange under 7 days from the date of purchase. Please contact customer care for more details.


You can log in to your account to view or follow up on your order history.

Quick. Simple. And secure. Placing an online order requires just a few steps: Select a product you would like to purchase. Click the Add to Cart button from either the quick view or product detail page. You can then choose to continue shopping or go directly to Checkout. Once you are finished shopping, click on Shopping Cart, and follow the prompts to check out. You will receive an email confirming your order that includes your order number.

Once you’ve placed your order, a confirmation message is sent within 24 Hours, which will contain your order number. You will receive an order confirmation via email with all your order details. We encourage you to thoroughly review your order confirmation by paying close attention to your shipping address, phone number and delivery method.

Our website system is designed to ensure that stock levels are always accurate, and that products ordered are available. Unfortunately, there may sometimes be errors, and products which are available on a tour website may occasionally be out of stock in our warehouse. We will notify you via email if an item that you have ordered is out of stock. Any unavailable items will be removed from your order total and will be reflected on your shipping invoice.

Our goal is to provide the fastest possible service by processing orders right after you’ve placed them, which makes it difficult for us to change your order. However, we’re here for you and we’ll do our very best to support your request. Contact us right away at +92 300 128 6420 or chat with us on WhatsApp.

For any technical difficulties you are experiencing with our website, please CONTACT US. You can also SUBMIT an error report to our Customer Support team by attaching a screenshot of the error.

If you have correctly entered all your information and are unable to complete the checkout process, we may need further information for our security check. Please call us at +92 300 128 6420 to verify your information so we can process your order.

We accept Payoneer®, Visa®, MasterCard®, Western Union®, T/T, and BANK Transfer. Our servers encrypt all information submitted to them – meaning all your credit card information will be kept safe and secure with the utmost confidence.

An order can be cancelled for various reasons. In every case, we make every effort to communicate with you prior to cancelling the order. We sincerely apologize if your order was cancelled without your knowledge. The most common reasons why your order may be cancelled without your consent are:

  • We were unable to contact you for verification of your payment information. Please make sure that you are available at the e-mail address and phone number you’ve provided.
  • You did not select the appropriate shipping options.
  • Your order was returned due to the occurrence of any unexpected incident during transit.
  • Your product(s) may have unexpectedly gone out of stock. In this case, we will notify you via email or phone before cancelling your order.